Dreams

Tom was very helpful which made all the difference

Knowledgeable team member very helpfully.

Overall I was very satisfied with the service provided.

We were welcomed in store by assistant Tom who explained Covid measures in place, he set us up on the machine to help with mattress choice, was very patient & showed us every mattress suitable & let us try comfort in a covid safe way sanitising surfaces regularly. We were in store 1hr 30 choosing mattress, base & headboard he was so patient & a polite knowledgeable member of staff. Payment was taken & delivery choice agreed.

professional nature and knowledge of charlotte and leanne

The staff had that nice balance of being available, checking to see if we needed help without being too pushy. We have walked out at some stores previously due to staff following you round, the staff at Burton were very polite and gave us time to browse when we asked them.

Friendly staff who talked us through the product and ensured that we could take our time with the decision process. Suggested products to suit our needs and ensured we got what we wanted and needed.

We were greeted by a friendly colleague and asked our needs. She asked if we wanted to use the bed simulator and talked us through it. We were then passed on to another colleague who showed us the different mattresses we had been matched with. She told us about the difference between each one.

The service was friendly and helpful and we quickly chose the right items for us.

Amazing informative information on which mattresses suited my back situation and very high attention to detail customer service was incredible you should be proud with the staff at this store.