Dreams

Upon entering the store we were welcomed with a very friendly 'good morning', we immediately felt welcomed. Leanne was extremely friendly and professional. She offered us a hot drink whilst we looked around (which we took her up on, very nice). We were given very good advise specific to our needs and given space to think by ourselves. At no point did we feel pressured to spend more money that we had gone in wanting to spend. The whole shopping experience could not have been more pleasant. We would definitely go back to that specific store again and recommend any friend to do the same.

Karl looked after us very well he knew his products and was very helpful. He took time at ordering to make sure we understood everything.

the test bed proved useful and the staff friendly

Every time I have visited the store in Burton it has always been a pleasure to look around without being hassled by the staff emedently as you walk in the shop , then they always ask if they can be of any assistance and when they do assist they are so knowledgeable and friendly even offering us a drink, there is no pressure from them which is wonderful theses days

The assistance we received in store was great, Jo was very useful in helping us and veru friendly (burton on trent store).

Lovely service, very accommodating

We weren't pounced on as soon as we walked in but Karl introduced himself and asked if he could help at all

Immediate response to our arrival, and understanding of our needs for a mattress. Introduced to the "testing" machine, which was very novel, and then given a list of potential mattresses which met the criteria of this test. Extremely knowledgeable and helpful staff, who displayed patience through our selection process. Nothing was too much trouble. The product selection on offer was extremely wide, though we were limited by our budget. Cashout was easy and all aspects of the sale and requirements were fully explained, and a hot drink was offered on more than one occasion through the process. We had been recommended Dreams by a friend, and we were not disappointed.

Jo served us and was very noligible on the beds. Her pleasant demeanour made us stay and not return to the first shop we had visited. If she had a query she spoke to a colleague without us feeling she had left us. Many thanks to all the staff A pleasure to do business with you. We will definitely recommend you

The store assistant, Tom, was very knowledgeable about all the mattresses and selected 2 that would suit our criteria.