Shari's

My waitress Connie was very short and rude, it took 15min to get my kids shakes. I understand they are busy, but we are still customers too. When I went to pay. The manager never ask how everything was or anything. Not even a high. All him saying is Its pretty bad when my kids ask why they were all so rude. And they are 5 and 7. I will never go back to that spacific shari's just ridiculous. And my order was missing something and so was my daughter's.

Waitress was rude along with all the others too trying to get jam for my toast was difficult and never got our refills that we asked for

After receiving two emails (one regarding a free slice of pie in my birthday month and another regarding a free caramel macchiato), I went to Shari's for lunch with my son. Food and service was great. Upon checkout I provided my Shari's Café Club card and notified the cashier that I should have a free slice of pie and a free caramel macchiato. I was told this was not the case, so I paid the bill but asked for a print of my current Café Club card offerings, which listed a free slice of pie for the birthday and a free macchiato. I asked why these didn't apply and was told by the cashier these would apply on my next visit. The macchiato was good only for today (2016-10-07) so I did not understand why the pie and the macchiato did not apply to the current bill. So, unfortunately, a good Sheri's experience was ruined by not applying the card balance into the current bill. I would be happy to provide copies if you are interested. Thanks!

The soup was barely warm. Our sandwich sat too long on the warming table before the waitress served up our soup. The soup was lukewarm and the potatoes in the soup were not done. I did tell the waitress about the problem and let her know I would complete a survey accordingly.

This was the 3rd time in a row we've been to Sharis that it has taken over 1/2 hr to receive our food. Yesterday, it took 45 mins. We ordered the trio which guarantees to be served in 15 mins!! My Mom and I have lunch out 2 to 3 times a week, usually at Sharis. But no more! The waitress staff was fine, but the kitchen needs to be organized, IMO. 45 mins for a cold sandwich and salad? 3 weeks ago my 90 yr old Mom was late to her doctor's appointment because of the 'slowness' of the kitchen, and the restaurant wasn't even busy! Hope someone makes some changes, we won't be back in the near future. Diana Mcc

The server brought out the food put it on the table and didn't say a word. She walked away as I was about to ask for some more syrup and butter since she only gave us one tiny thing of syrup for two orders of pancakes. Pretty disappointed with the customer service, since we don't eat out often. Please be more courteous and attentive to the people you serve, you are the representation of Shari's

i have been in the restaurant business most of my life and as a chef worked in many places i never seen a restaurant menu with pancakes at $6.39 if you order 2 a short stack or one same price you need to correct this maybe executive shef mistake we go to sharis a lot probably spend 2 to 3 hudred a month.satisfied with most of it managers do an excellent job

Waitress was disrespectful and not very attentive to what was going on. Made comments about other people.

We ordered breakfast and added the stuffed hash browns but only with cheese and bacon. They came with sour cream and bacon and had to be recooked, the waitress mentioned the error when she delivered them. Additionally, we got the breakfast sampler that arrived with no sausage and had to bring that to the attention of the waitress and have sausage cooked for us.....it took a bit to deliver the corrections. I would have expected the errors to have been caught by the waitress wen she picked up the food from the kitchen and reordered at that point at a high priority.

The hash browns were nothing but mashed potatoes mad into a patty. They were some of the worst stuff I ever tried to eat.