Hand and Stone

Jaida is fantastic❤️

I feel that Jaida not only knows how to make her clients feel comfortable but is extremely knowledgeable about massage. I believe that she could identify my problems without me telling her where they are; but she does ask. She is such an asset to the Laguna Beach Hand & Stone facility

All service were done well and professionally

Receptionist was patient and gracious with a problem I had with CC; John is an amazingly knowledgeable therapist.

Gail was hands down the friendliest and most knowledgeable masseuse I have ever worked with. Super friendly, warm and inviting and I was so happy I signed up for 6 sessions and already have my next appointment booked!

Judith is a gifted therapist. As she worked on me, she suggested some add-ons that were effective. My session made me feel great all week long!

I feel good, look better and am more relaxed when I leave Hand And Stone. That’s worth a lot to me. Thank you for being friendly, efficient and good in all areas of client service.

Gail was excellent!

The therapist was great, she went above and beyond to address and treat my trouble area.

Bree was awesome (as usual). The only issue I had was related to booking the appointment - I received an email (every morning) highlighting available appointments that day. I clicked the "book now" button and really got the runaround, eventually ending up at a page saying my profile wasn't set up for online appointments (really? I've been a customer for 10+ years). So I had to call the store, leave a message, and be called back to set the appointment - which all happened, but it was really inefficient and not great customer service. To be clear, this wasn't the franchisee's fault, they are great.