Hand and Stone

There was just confusion as they had to swap esthetician.

I’m still sore from the amount of pressure on my shoulders. I broke out from the facial even though I paid for the blue light, I needed more time with it. I do not think I got $50 worth for that upgrade.

While my skin felt nice after the Doamond facial, of I was warned ahead of time how noisy the machine is I would not have done it.

My first appointment had to be rescheduled late notice because Therapist had a emergency very disappointing, but Receptionist was very kind . And my 2 appointment with Ashley was great.

The massage therapists technique was different from what I have experienced before.

My treatment was very nice. I was actually going to cancel my membership, but since the esthetician did such a good job, I decided to keep it for now. I do think the treatments are overpriced for what you receive, and I don't see consistency between estheticians.

room in too dark and cluttered and so difficult when first walk in to get undressed

My issue with hand and stone is transparency with services and costs. My second issue is customer service with a specific staff member. The third is lack of massage techs and flexibility in hours, there’s only 5 masseuses and very minimal availability after 4pm.

I am highly satisfied with the therapist who has demonstrated good knowledge and skills during my sessions! I do suggest that hand and stone create a semi private waiting area.

I called to book a hydrafacial and ended up getting charged with a deluxe hydrafacial that I didn’t even know existed, which was also $50 more