Hand and Stone

Everyone is so nice and they do an excellent job! I actually told my hair stylist today that she should switch from Massage Envy because the new owners are so much better and want to make sure you have a great experience.

This franchise has improved tremendously within the last year. The receptionists are kind, caring, and attentive. They are NOT busy on their phones. Jenna, who did my facial, is kind, comfortable, knowledgeable, and I am sold on the value of facials due to her. She is attentive throughout the entire session. Monika and Clinton are both massage therapist I have experienced and both are excellent! I am very happy to have either one of them work on my neck muscles. Since this store has changed ownership, I have seen such a huge improvement in customer service, attentiveness, and services. Thank you!!

The receptionist was very friendly and made me feel very comfortable and welcomed. It was a very relaxing experience and put me to sleep! I absolutely love it there!

Technician was very knowledgeable and attentive to my allergies. Facial was wonderful.

It’s my first time at this place but it was a great experience

Emily did a wonderful job of listening to me and my needs and I felt much better within 24 hours of the appointment!

I was thrilled to get in same day! The staff at New Albany who booked the appointment were awesome! The staff at Dublin were super friendly, efficient and awesome too!

The therapists both did a great job

Very friendly environment. I felt like all my concerns and questions were handled efficiently and taken care of professionally as well.

No complaints other than the message therapist was really chatty. Made it a little harder to relax.