Hand and Stone

Felt massage pressure could have been better. Massage therapist did not play music or otherwise have an ambiance in the room.

get what you pay for. added the feet therapy extra for $25. Wasn't worth it. Not what i though it would be

It was good value for money overall priot but less so now though since prices have increased $20 per massage for members in 2024

Rather not post

I think overall I was satisfied. The massage itself was a bit different than any other I’ve had. It wasn’t bad but it was great either.

Two price increases in memberships in last little while. Put membership on hold and auto charged instead of courteously to ask if I wanted to start back up. Cancellation policy is bad that it takes two more credits. Never answer the phone ever at Dan leckie location. Online booking wouldn’t let me update my expired credit card or add it as a new credit card so couldn’t book online properly.

I understand that sometimes things run a little late. But most importantly, I didn’t like the fact that, after my massage, my face had an imprint from where my face was lying in the face cradle, and that was very embarrassing. There should be some kind of a softer product on the face so I don’t leave imprints so it does not leave imprints in my face.

The last two massages have started late and ended early. I did report it to front desk after the second time and she added ten extra minutes to the next session

Limited availability of preferred massage therapists. Option to book any therapist does not tell you the name of who was assigned. Have tried multiple therapists but only one was satisfactory.

Better reward system, takes too long to actually get a free massage or any discount back. Very annoying to not be able to reschedule or cancel appointments online.