Hand and Stone

I didnt know about the points I could redeem I figures this out by seeing them on my account. And when I wanted to use them apparently it's toward a massage or a facial but I'm already paying a membership for... lastly the price increase of 10 cad is a lot and I expect a higher value/service, it's 120 dollar increase per year.

The massage was slightly shorter than booked time. The front doors are covered in plywood. No options available for lotion used.

The massage therapist could have used better oils and spent a bit more time on the concerned area. It would also be helpful if the room is the available we change and get ready to save time later on.

Overall I’m satisfied, but massage is a subjective experience and I would expect my RMT to initiate more check-ins during the session about my experience, such as massaging pressures, physically feelings of certain areas of focus, and so on.

I was satisfied. Service was good.

In general, it was a nice experience. It was also just my first ever massage, so I don't really have a vantage point to make a comparison. Hence satisfied.

I had an enjoyable experience at Hand and Stone. I had some difficulty booking after hour appointments (for a massage and facial) but I made it work. I will be continuing my membership.

Increase duration of massage to 60 mins Scarcity of female therapist at lakeshore clinic Provide disposable garment

Applied too much pressure on upper back

I was satisfied with my experience.