Hand and Stone

Sam is great! I continue to request her for facials.

I understand H&S is slightly different from other RMT locations. However, for RMT services a tip is usually not asked for at the time of payment. For example, we do not tip our doctors or physiotherapists for their services.

The front desk staff were very friendly and helpful. My aesthetician was very friendly and knowledgeable and listened to the concerns I had with my skin. I left with my skin looking refreshed.

Receptionist left the waiting area while I waited there alone. He did not greet me by name nor did he smile. Overall, he was not pleasant.

Price is very high compared to membership. Appointment started 5minutes late, but did keep length. Gratuity should be private and not announced upon paying.

Chandra was great and paid attention to the area I mentioned were problematic. It was a very relaxing massage.

The pillow kept moving around with Velcro sounds and my head just couldn’t rest comfortably. The bed itself felt very cheap compared to a different location I went to. The therapist - George - was fantastic.

No handicap access to the fascility. Receptionist was there but just watched us going through the hardship in order to get in. My wife was pushing her walker and I was holding her with one hand and managing the door with other. My wife has a serious balance issue and has to be held to avoid the fall. Being a health fascility shall be equipped with handicap door opener. Disappointing. Thanks.

Service was good as a whole; my esthetician was friendly, on time and walked me through everything in detail. I've had facials elsewhere, where I've left feeling my skin has been more worked through / extracted, whereas after this service, I had more breakouts and the problem areas I came in with were more aggravated. I'd try again, but a different facial type and expectation.

I had a massage with Symon 2 months ago and it was the worst experience because I couldn't get an appointment with Attila who is AMAZING! symon was rude to me, didn't ask about the pressure, farted right by my face and was extremely rough throughout the process like he was mad at the fact that he had to provide a service. I tipped him only because everyone deserves a living wage but that didn't sit well with me at all. You should hire more therapists like Atilla and Stephen who retired during covid.