Hand and Stone

The receptionist tried so hard to push for membership

I didn’t like that I was asked out loud if I wanted to tip the RMT or not… put a lot of pressure for me to tip when it’s not mandatory. I didn’t mind tipping, but I didn’t like being asked out loud and put on the spot. Would rather complete my own transaction on the machine.

My RMT was fantastic!

The table was cold and hard. There were no nice smells to add to the relaxing spa environment.

I am satisfied with the service, emily is great.

The staff are always friendly and make you feel comfortable. My massage therapist knows my body well and always concentrate on the areas that she knows that are painful to me. And will adjust if I have a new areas that is bothering me.

Not applicable

Waited in the receptionist area- my appointment was for 8:30, didn’t get called in until around 8:40. By the time I settled into the room and was ready for the massage it was around 8:43 start. I paid for the extra time to have an hour massage, but it was still done by 9:30. Ran out of blankets which was fine but still not a pleasant first experience.

I went in for an eyebrow waxing. While I enjoyed the service, I do find it is a bit on the pricier side for what it is.

Esthetician was good but the facial itself was just ok. No head or shoulder massage that you get with all other facials.