Hand and Stone

Fixing my skin takes time which sucks but it has improved.

I booked a 80 min massage and even though I had 4 available credits to use, I still had to pay for the extra half hour in cash? Why?

The experience overall was pretty good. We were coming in after having had 2 cancelled appointments so my expectations were low. Cons: The lobby is cluttered and a small office opens into the main area. The front desk seemed to have issues with our billing which could have been avoided. We were given the opportunity to select add ons but then told that there wasn't time to accommodate any of them. Pros: good RMTs, couple's room is nice.

I was very satisfied, the staff did everything necessary to make me happy.

Reception was empty and I had to wait for an Rmt to notice I was waiting and he told staff to come back to reception. Ensuring 1 person always stays at the front desk would be better.

My massage therapist was amazing; he was highly knowledgeable about anatomy, gave my tips about managing my headaches, and really focused on the areas I asked him to concentrate on. The reason I didn’t say “highly satisfied” was because massage therapy is getting SO expensive in Toronto that it’s hard to afford coming back as I need for therapeutic purposes. :(

The appointment ahead of mine ran over it’s time limit by 20 minutes. No one said anything to me while I was waiting. Once in the massage the masseuse was great. Symone did a great job!

Ambiance in room, without heater running, would have been better Lack of places to change waited 10 minutes to be greeted in the lobby

The basic points of my appointment and treatment were met to my satisfaction however, the esthetician seemed a little tired and that affected my experience slightly. Still happy I came!

Rooms should always have low lighting, therapist should suggest the addition of essential oils or anything else to add to the experience