Hand and Stone

I had booked a 10:30 appointment for massage. I arrived early, a little before 10:30 and checked in fine. No issues. Except I waited, and waited and waited and other customers were being helped but I was still in the lobby. Finally, I had to ask the receptionist at 10:55 if there was a problem as my appointment was at 10:30 and nobody had taken me back for my massage nor did anyone tell me or apologize about any delay. The receptionist had forgotten about me and asked me when my appointment was and then she said "oh she must be running behind". Finally about 10 minutes later my therapist took me back for my massage after I waited over 30 minutes. Completely unacceptable. Also, the receptionist told other patrons about the new call button on the side of the beds if they needed assistance but I was never told about this as well.

The staff was courteous, made me feel welcome. They spoke respectfully to me and made sure I was alright during the massage

LaTarsa was an amazing massage therapist. Leah took care of all our needs and future appts at the front desk. Her personality and attitude is of great value to your business.

It was an environment that made me feel comfortable and relaxed. The receptionist did make me feel welcome and made it seem like I was important to them. My therapist was great, and she communicated to me about what she was doing with the pressure while massaging me.

Over all a great job well done

Was my first facial The process was explained clearly and was very soothing.

My experience was phenomenal!!! My esthetician is very knowledgeable.

The new safety things are kind of weird. But I guess that goes both ways…

Staff were very friendly. Hardly any wait time I felt comfortable the whole time

Chantelle is very knowledgeable and does a great facial. I enjoy seeing her every few weeks.