Hand and Stone

2561 ratings
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Location

1210 S. International Parkway Suite #114,
Lake Mary, FL 32746

Anonymous

By Anonymous | 3/3/2020

I was just very uncomfortable with all the upselling (both services and products). I just wanted a facial.

Anonymous

By Anonymous | 2/25/2020

The time for the actual massage was less than 45 minutes. I know 5 mins short is a short amount of time, but I still feel like I was short-changed. I thought the appointment was for one hour : 10 mins for undressing and discussion of upcoming work, then 50 mins of actual massage. This “time -shortage” has happened before with other therapists : sometimes it’s just a couple of mins short, sometimes it’s 5 or so mins short, and that amounts to 10% of the whole massage time allotted. I’ve never mentioned it in a review before. Krystal H was great (my first time with her ) and I will go back to her, but I’d really like the 100% value, not a 95% value with ALL the therapists I see.

Anonymous

By Anonymous | 2/5/2020

I was told that I was going to get CBD oil with my massage and I’m not 100% sure sure I received it.

Anonymous

By Anonymous | 1/23/2020

The massage itself was fine. The booking process wasn’t.

Anonymous

By Anonymous | 1/23/2020

The front desk are nice but there’s one girl that’s bossy and instead of being more friendly with the guests she’s a bit aggressive & annoyed sounding. I don’t understand fully the upgrades and using extra packages. Something I feel like it’s not a totally fair trade instead of paying out of pocket but would like it explained more if it does make sense.

Anonymous

By Anonymous | 1/22/2020

Mikel is top notch. It took me many appointments to find the right therapist. Not all operate on the same level.

Anonymous

By Anonymous | 1/21/2020

I have been a member at this location since 2010, for nearly 10 years. For as long as I can remember, my appointments have been for the 80 minute massage. It was an $20 upgrade, then a few years ago it became $30 upgrade. Last month, with no notice, I checked out and it is now a $40 upgrade for the extra 30 minutes. I don't think it's worth an extra $40 and my future appointments will now only be for the 50 minutes that comes with my monthly package. It's disappointing, but more money back in my pocket. Less revenue for Hand and Stone, and less income and tip for my therapist. Sorry, but $40 is way too much for an extra 30 minutes. $30 is more reasonable. I really enjoy the two therapists I see there and for that reason alone is why I am still a member. I am asking friends for referrals to other massage facilities, hoping to find a better value for my money. My email is: Beckythemom2000@yahoo.com if you would like to further discuss.

Wendy

By Wendy | 1/5/2020

When I booked this appt, I was not told it was before my fees were paid and that I would have to pay extra. I would have booked after the fees were paid. I was humiliated in front of several strangers because I was not prepared to pay.

Anonymous

By Anonymous | 1/4/2020

The receptionist at the Desk had an attitude. she was not willing to answer my questions. She was not warm and welcoming. A Suggestions any paper work to fill out should be given prior to the day of the appointment as this filing out of forms cuts into my massage time.

Anonymous

By Anonymous | 12/26/2019

It was a good experience. However I have had massages that relaxed me deeper. The therapist was good, but I like the style of Ron, who is one of your therapist. This therapist did a very good job also.