Hand and Stone

Online it says that facials are $79.95 but after receiving my facial the price jumped an extra $90. I was asked what type of facial I wanted before starting my facial but I was not told that the price would change depending on which facial I picked. This surprised me and upset me because it clearly says 1hour facials $79.95 online. Also the facial is 50 minutes not an hour which is misleading as well.

I was satisfied. I would like the staff to be required to take Covid tests and have filters in the rooms.

The massage therapist was good and during the session I felt very relaxed and enjoyed it. However when I got up off the table my back was stiff and achy and I felt kind of groggy the rest of the day. Not sure if the combination of having a back facial 2 hours before my massage might have impacted how I felt. Andrew is very good and he is friendly so I have no issues with him. I just didn't feel great afterwards.

Andrew was technically great but did not explain what he was doing and I would have preferred to talk less. I could have requested that we talk less and did not. Would have preferred much less conversation during the session

At other spas the table inclines a little if need be for my head when facing down but when facing up therapist provided pillow which was great

I wish my consultant would have offered more products on my face.

massage could have been more

ambiance, staff, and cleanliness all good would have liked it if the therapist focus on my problem areas more then they did

Issue w/NY not knowing my correct # of available pkgs. Having to call FL to verify, then having to instruct NY where to find info in computer. Took a full day almost to hear back. Facial was okay..a tad rough on extractions and no hand/arm ( warm glove) treatment during lull in svc., i.e., waiting 4 mask to dry. Could be a bit more pampering during facial.

When I first booked appointment over the phone the receptionist told me that the price was going to be a promotional $79. I ended up paying $109 for the massage that I had booked and was not aware that there was going to be such a price difference. I had asked on the phone if the $79 was for the plain message or if I could get any message for that intro rate and was told I could. My message itself was amazing and I loved my therapist so I didn’t mind paying for it but that price should have been communicated.