Hand and Stone

I was Charged an extra service that I did Not ask for.

I love going to this location but over the last two appointments I have had issues with front desk assistance and my membership rewards not being applied. I love the associates that work at night they always seem to be so kind and able to do their job correctly. I am either going to switch to night appointments or take my service to another location. It is ruining my whole experience and good mood that I am in after a service when I have to dispute a misscharge with my bank

I was satisfied. The room could've been warmer. I'm accustomed to having the product being used explained to me.

I was hoping the massage would relieve some of the pain I have chronically in my shoulder, arm, neck and back. The massage felt great at the time, but when I got home I started having cramps and aches in all the areas I asked the therapist to concentrate on.

It would have helped to be able to search open appointments within a geographic area instead of needing to pick a spa location first to see availability. No negative reflection on the spa I went to but something that can be improved by the hand and stone website / booking system.

I was not told there would be a transfer charge when booking my massage. I thought it was unreasonable since my friend paid for the service in full. I have additional services transferred and will have to pay each time?

Very good service and very helpful staff . Good in guidance for first timers. Recommend to a couple for their massage session and booked next appointment for facial.

Good experience

The only reason I was not highly satisfied, is that the massaging oil I chose was peppermint but it smelled nothing like peppermint instead it smell rancid. The massage therapists(Shaq & do not remember the female name) were very professional and they definitely knew what they were doing.

I was not forewarned that the fees were increasing. Therefore, I had no opportunity to renew my membership before the rate increase. I asked to be "grandfathered" in, since my 6-month membership was purchased in December as a birthday & Christmas gift from my daughters. I was told by the manager that she was unable to give me the old price.