Hand and Stone

2018 ratings
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Location

27920 Chagrin Blvd.,
Beachwood, OH 44122

Anonymous

By Anonymous | 7/26/2023

The cleanliness and quality of massage is what I like most. It’s easy to book if I book early. The staff is friendly, I have only had two issues in many years, One receptionist got rude when I had to cancel because of an emergency which that has only been my ever cancel. She called back and made it right because my therapist talked to her. There should be given a one time cancel to members, especially since I have been called and asked to reschedule about 5 different times. Otherwise I have great experiences at hand and stone and have had my stiff shoulder healed from coming regularly.

Nictron

By Nictron | 7/21/2023

The staff was very friendly. The massage was at a good price. Also the experience was relaxing.

Anonymous

By Anonymous | 7/21/2023

I had a challenging past couple of weeks and was in desperate need of relaxation. After my session with Wendy I felt renewed. Love the heated Himalayan salt stones!

trixie

By trixie | 7/21/2023

Nicole is excellent, addressing concerns, knowledgeable, and treatment! The reception staff is very welcoming and efficient. However I am not happy with the lack disclosure when using packages. I tried to ask for clarification but……I still believe it is very misleading, not sure if that is by design, I would hop not.

Anonymous

By Anonymous | 7/19/2023

Very nice people at the front desk

Anonymous

By Anonymous | 7/18/2023

Vincent listens to my concerns and delivers an excellent massage every time. I enjoy the stretching elements and his pressure/technique are just right for me to relieve my tension without causing too much discomfort.

Onyxcutie

By Onyxcutie | 7/15/2023

Kevin was a great massage therapist. He checked in with me about pressure preferences and was a great conversationalist but not overly talkative which is great. Stephanie did a great job on my facial and was very detailed in her explanations. I asked questions and she was very knowledgeable. I was thoroughly impressed per usual

Celeste

By Celeste | 7/14/2023

I did observe an upgrade to the receptionist area. I've seen Kevin I believe 4 times now and he does an excellent job. The sales are also great and keeps me coming back due to being reasonably priced.

Anonymous

By Anonymous | 7/14/2023

Vincent was amazing and knew exactly how to get to my pain points. He also gave me some good tips for stretching at home to help reduce the pain I am having. Look forward to my next appointment!

Anonymous

By Anonymous | 7/13/2023

I was very satisfied with my massage because I was very stressed and I feel so much better. I have less headaches. I will be back for sure. Thank you so much Janeen. You were great!