Hand and Stone

I did not give a "highly satisfied" rating only because I haven't visited this facility very often. If I had I may have felt more comfortable thus increasing my rating of Hand and Stone. Otherwise, I enjoy my visits and may try other services offered.

The aesthetician focused On my forehead for many minutes which I had no issues in that area and had the steam on my face for at least 15 minutes which was hard to breathe .

The massage was good but was less than 50 minutes.

I might try another therapist.

There still seems to be some confusion as to my member status. It, I'm told, is in the process of being resolved. In the meantime, my husband went to H & S to purchase a gift card for me for Christmas and was unknowingly sold a 3-month membership. He simply wanted a gift card for 3 one-hour massages. The receptionist was at a loss as to how to handle the situation. It was a bit frustrating and confusing to me as well. Hopefully, this membership status will be resolved VERY SOON. Incidentally, I love my gal Rose at Hand and Stone. She is extremely personable and knowledgable. Have a Happy New Year.

The massage was ok but not great. The therapist I had in the past it no longer there

When I booked my appt I ask for a female but when it was my turn a make called me back at this point I had no choice but to have my massage by a male. He was excellent but that's not the point. I feel when you ask for a certain person male or female the request should be taken serious.

I was satisfied! I did not say that I was't!

Very satisfied. Looking forward to my next appointment.

This is unusual for me to say, but the therapist didn't get off on a good foot with me. When we met, she asked, "What can I do for you today?" And I answered about some of the tense areas that I'd like worked on. She then repeated the question like I'm an idiot who didn't answer her correctly. I just didn't appreciate the tone, but was hurting badly enough that I went through with the appointment. It may not be what she intended, but I'm not stupid and don't appreciate being spoken to like I'm a moron.