Hand and Stone

Seems I don’t get the full time allocated for the massage. It ends too early.

My very first massage was great however she left. After that the other 3 therapists I tried never applied enough pressure.

I booked a 90 minute hot stone massage and received a 50 minute instead. The room was freezing cold.

She could have applied more pressure. I also wish she would have spent more time on my legs and feet. Still had a great experience already booked my next appointment and also recommended one of my teammates to hand and stone

It was more expensive than I thought. I thought it would be $59 but it was $69. I also considered the membership but that too was expensive and would have an enrollment fee. I don’t think I can afford to come back.

Receptionist not as friendly and personable as I have always had in the past. Did not mention the upgrade I have available due to numerous cancellations. My therapist has always been great. This time seemed to be in a hurry to complete.

Products leave a great feeling. Could have spent more time on area of concern. Always room for improvement with satisfied response.

everything was great - It couple extra touches would set the experience a little higher: 1) have essential oil smell going in room 2) put warm cloth on eyes when turned on back

Overall, I do enjoy my experience. The staff is great and I enjoy my experience. The only thing I noticed in the waiting room is the aging of the chairs. I noticed very visible tears on the chairs. Should replace the chairs. Also noticed while in room 1, I can hear people enter, exit and using the bathroom. It doesn't seem as relaxing as other rooms. Perhaps find a way to make it sound proof.

I wish the website was a bit less cumbersome when booking an appointment, particularly if I want to book at multiple locations/switch back-and-forth locations. I find some therapists much better than others, so I search for them specifically and it can be a pain to figure out the schedule when doing it that way.