Hand and Stone

The customer service is top-notch. I was also very impressed with the knowledge level presented during my treatment - the questions asked were very smart, and she gave helpful information during the session.

Candy was awesome at working on my neck and lower back area. I'll request her again. She was funny, kind and we briefly discussed out kids.

Therapist was respectful and listened to my existing issues. He was not chatty but attentive. Very appreciative he was able to provide a two hour massage.

The therapist did an amazing job and explained the benefits as he went

On time . Knowledgeable therapist. Warm room.

I like that the service is consistently great every time.

Corrina is the best and very knowledgeable and pleasant, she listens to my concerns and makes recommendations as to solutions . I was extremely disappointed in my massage being canceled, this isn't the first time the massage was canceled or the employee that I booked with was not correct. I will not have another massage at H&S/

I had a great 60-minute massage with Mike to start my Saturday morning. He was personable, but not too chatty, and focused on key areas of muscle tightness.

Cleanliness, timeliness of appointment and friendliness of staff are all factors of why I continue my membership

Morgan was excellent. However, when leaving, I was using one of my husband's monthly membership fees for this service both corporate terms and conditions state 3 transfers per year allowed. Also sign at front desk confirms this as a membership benefit where member fees are stated but no other fees are indicated for a transfer. That said, the hand and stone establishment charges an additional $10 fee to a transfer. Under common law a legal disclosure must be made to charge this fee. They are hiding a fee and demanding payment without exception. Unable to show in wring anywhere that this is a know fee. No reconciliation was offered. The amount is not significant but the point is it is not disclosed.