Hand and Stone

I have had multiple message therapists throughout my time at hand and stone. I have found all of them to be very professional and curious to my needs and areas of pain.

My daughter was offered the free monthly service I was not? Do not understand why we were not informed at check in

(Please don't share with them) My massage and facial was much needed. Although I love to talk, I wanted to relax, and I felt like the amount of talking took away from the relaxation part. I would defintily go back, and next time I will mention that I just would like silence more.

In the past I have been asked if I wanted to upgrade my facials. This time, though we discussed my skin, I was not asked if I agreed to the upgrade. I did benefit from the upgrade and I did have enough points to cover the cost but it would have been nice to be asked.

In general I enjoy Hand and Stone- the receptionist knows me, making appointments over the phone is easy (even last minute ones), and a majority of your massage therapists are knowledgeable and skilled. My recent massage was a little uncomfortable- Louis seemed nervous and anxious which made for a bit of a frantic massage at some points, he mentioned ‘getting my money’s worth’ a couple times which was odd, and mentioned the ‘level’ he was at within your company. I will definitely be returning to your spa, but would not want to have him for a massage unless he could reduce his nervousness.

I was down for a facial I don’t even remember scheduling. It’s possible I did this but in the confirmation text it didn’t say anything about a massage and facial and I had to cancel the facial and pay half. I think when you confirm an appointment by text please say what we will be having done. Sometimes you do have to wait a while before your next appointment and you may not remember a double one like this. I honestly don’t remember booking it. I was shocked. But I will return.

The therapists are really bad. I am still a member because it works flexibly in my schedule for when I don't have my son with me but if it weren't for the flexibility I would have cancelled immediately. Every time a good therapist comes they then quit by the next time I can come in so that is always sad.

Room was too bright and felt like a patient room at a medical clinic.

Due to illnesses of the therapists, my massage was reschedule two different times. Which was fine, it just took a week and a half before I was able to get in. The pressure was also a little light after I asked for "firm" pressure. I prefer a very deep massage that you can feel the effects of the next day and that didn't happen this time around. I will have to communicate that better next time.

The spots on my face that I have been trying to get rid of are still there with almost a year worth treatment.