Hand and Stone

The touch of the massage was scattered without flow and transitions where rough Therapist talked too much, used too much product then wiped off w rough towel. Lighting was bright. Even tho the therapist was larger in stature, I felt the therapists body resting on mine. Awkward. Suggest adjust bed height.

It’s hard to schedule with the same therapists, especially for Friday through Sunday. Additionally, I arrived early but got checked in late occasionally. Also, the front desk area is a little small and crowd.

Cost is a little too high, variation of therapists, variations of appointments available.

Reception area is cramped. You frequently have to maneuver around other clients. Not relaxing.

Overall it was fine. Staff seemed rattled with multiple tasks and needs of various customers. I arrived on time, had to fill out a "new" massage form, and then still had to wait for my therapist. I laid down on the table at 1:09 and the massage concluded at 1:52 which to me is appropriately 40 minutes, not 50 minutes. I am still having issues using the web site to log on as a member and though a staff member worked to obtain my membership number (which is on my paperwork) it did nothing to allow me access to my "membership" information.

Massage was good, but hot stones were forgotten to be used on one leg. Also, everyone is pushy for extras which I'm not fond of.

My only dissatisfaction was the pressure to purchase a monthly package when checking out. We had to say no at least three times. When I'm relaxed after finishing a massage, the last thing I want is a pressured sales pitch.

The only reason I can say that I was not high satisfied is due to my own reasons. I had an AMAZING massage person a few years back else where that I can’t help compare everyone else to her. My massage yesterday was great.

In my opinion satisfied is a good option. My needs were met but not exceeded and I'm happy with that.

I like my therapist but the hours he holds are hard to get into. The staff is wonderful. Music is horrible, no one want to hear repetitive chimes and running water makes you have to pee. I think for a business music should be researched.