Hand and Stone

The appointment was meant for an hour but was wrapped in 50 mins. We started late and wrapped on time.

I've had a membership since January 2017 and I have yet to find a therapist that I like. Because of the membership price, I keep going monthly or every other month for a massage. I particularly have tight shoulders and neck and the therapists I have experienced either do too much or not address it effectively. I'm thinking now that the best I can do is ask the therapist not to do a full body massage and to instead focus on the neck and shoulder areas.

I tried to log in and schedule my appointment online from multiple devices but could not complete the reservation.

Receptionist didn't tell my masseuse that I wanted to have the peppermint scalp treatment

My overall experience was great, I wish the therapist had applied a bit more pressure to the areas I had told her that are problem areas for me.

I received a call after returning home that said I needed to pay more for my service. I paid $30 more for LED and was upset to have extra charges on top of the $89.95 plus tip I already paid.

My shoulder blade still hurts.

I've enjoyed both my visits at Alameda location. I'm a firm believer that there's always room for improvement in anything. I'm not saying there's anything wrong or I was disappointed in any wa.

Esthetian should ask client if they want to know about each product being used on their face.

The online booking service NEVER works, which is frustrating.