Hand and Stone

I would be more satisfied if I was able to get a discount on every service provided because I’m a member. I also would like to have a non-cash option to tip.

The cost is too high. The commitment to receive a discount. I don’t like the fact that a credit card number is needed to make an appointment. I feel that’s a dangerous way to book and wounding it again, it’s as if you don’t trust your clients.

They did not have the products i wanted kn hand

The amount I paid and the add-on I took did not give me enough time to receive facial service. Only 50mins for clarity facial, hydro plus eye treatment. They should have done 30mins more service

I wasn’t told my son & his wife added extras onto my scheduled massage. It was a great idea, but no one said anything. The masseuse said so you are getting a massage, hot stone & parafin wax treatment? I said no just a basic massage. I thought it was a mistake because in June I was given the wrong masseuse & given hot stones which I never asked for & I ended up paying for after. They did say after I left & came back after talking to my son, that there was a note it was for my birthday. Why the heck wouldn’t ANYONE speak up? Then the mgr had to call my DIL & agreed to refund the unused products, but never said sorry for the mix up. This is the 2nd time I feel the administration part of the shop has failed. My massage with Kumba was great.

I’m satisfied with my experience. Although I don’t know that I would return soon, the prices are higher than I am comfortable with.

The appointment started about 10-15 minutes late, but ended right on time, so I felt that I lost some value of the service I paid for. The esthetician was great during the appointment, but I was disappointed that I lost out on appointment time even though I showed up early. Otherwise, my experience was great and the staff were wonderful.

I wanted my feet massaged more. I found mouse traps that my clothes fell on top of. The floors didnt seem to clean after that.

I'm very satisfied with my experience and do believe that there is always room for improvement, will I return, yes.

Sometimes I get a hand massage and sometimes I get a shoulder/upper body massage with my facial. I wish everything that was happening with my facial service was communicated to me at every appointment.