Hand and Stone

I felt not enough effort or work was done in comparison to rewards I pay monthly as well as money spent on upgrades. I used monthly reward plus $80 upgrades but I was not satisfied by service efforts

It was a very pleasant and relaxing experience, however I did not see much of a difference in my skin after the appointment. It was about the same. I’ve gone the previous year and definitely saw immediate improvements.

Everything went on schedule.

Products was very high- wanted to purchase

I would be more satisfied if I was able to get a discount on every service provided because I’m a member. I also would like to have a non-cash option to tip.

The cost is too high. The commitment to receive a discount. I don’t like the fact that a credit card number is needed to make an appointment. I feel that’s a dangerous way to book and wounding it again, it’s as if you don’t trust your clients.

They did not have the products i wanted kn hand

The amount I paid and the add-on I took did not give me enough time to receive facial service. Only 50mins for clarity facial, hydro plus eye treatment. They should have done 30mins more service

I wasn’t told my son & his wife added extras onto my scheduled massage. It was a great idea, but no one said anything. The masseuse said so you are getting a massage, hot stone & parafin wax treatment? I said no just a basic massage. I thought it was a mistake because in June I was given the wrong masseuse & given hot stones which I never asked for & I ended up paying for after. They did say after I left & came back after talking to my son, that there was a note it was for my birthday. Why the heck wouldn’t ANYONE speak up? Then the mgr had to call my DIL & agreed to refund the unused products, but never said sorry for the mix up. This is the 2nd time I feel the administration part of the shop has failed. My massage with Kumba was great.

I’m satisfied with my experience. Although I don’t know that I would return soon, the prices are higher than I am comfortable with.