Hand and Stone

The appointment started about 10-15 minutes late, but ended right on time, so I felt that I lost some value of the service I paid for. The esthetician was great during the appointment, but I was disappointed that I lost out on appointment time even though I showed up early. Otherwise, my experience was great and the staff were wonderful.

I wanted my feet massaged more. I found mouse traps that my clothes fell on top of. The floors didnt seem to clean after that.

I'm very satisfied with my experience and do believe that there is always room for improvement, will I return, yes.

Sometimes I get a hand massage and sometimes I get a shoulder/upper body massage with my facial. I wish everything that was happening with my facial service was communicated to me at every appointment.

This was my first time outside of Massage Envy where I had a very long relationship. I have to get use to a different therapist, a different dynamic, etc. I have to find my comfort zone after dealing with two therapists for around 15 years. 2020 changed a lot of businesses and I'm hoping to land in a spot, with a therapist where I can have that kind of relationship again. I'm a creature of habit and very loyal. I was gifted H&S by my wife. I used it on Sunday 25 July with Kumba and I have another appointment on Thursday with Kaitlen. I am checking H&S to see if I will become a member.

It was great but the massages felt short and nothing out of the ordinary. But the esthetician did a very good job with the hand and arm massages. Her extraction method was probably the best and most efficient I've experienced at any hand & stone.

My appointment was scheduled for 2pm and i wasn’t called in until 2:07pm because a friend of mine had the same masseuse and she was cleaning the room, I guess. The massage ended at 2:55pm. I don’t feel I received my full 50 minutes

Therapist was a bit on the rough side and sloppy. Her nails were long/sharp got scratched a few times. Other than this everything else was okay.

I go to the spot to relax not to get a five-page form that I have to read and sign.

It was a regular massage and customer service experience. Nothing overly exceptional. The message therapist was really nice.