Hand and Stone

I booked a couples massage. The male therapist was wonderful and asked lots of questions beforehand. Woman therapist very awkward and didn’t ask me anything. She was much quicker than the male. I was massaged on one side quickly then she would do the other for at least double the time and take long pauses and sighed very often. I felt like she was bored with my massage and did not give my muscles the equal attention they deserved. She took breaks and loudly sighed multiple times during my massage. Very unprofessional and subpar massage. The only reason this is getting an ok rating was because the male masseuse was excellent and attentive. The woman was extremely disappointing and I feel like it was a waste of my money.

difficulty scheduling appointments for people that work, very little availability for evening appointments.

I appreciated the knowledge of the receptionist and loved the ambiance

I have been a member at Hand and Stone since 2019. I have gotten multiple services at both the North Brunswick location and the Somerset location. Almost every single time, with few exceptions, my massage therapist or aesthetician has given me less than the 50 minutes of service time. It’s almost always a 40 to 45 minutes service instead of the full 50 minutes. Because of the fact that I am paying such a high price for the service and also tipping generously, I expect the full 50 minutes to be given to me without fail. I have complained about this before and it continues to happen. I show up for my appointments on time, so that cannot be cited as a reason for why I don’t get the full time. With tip, I end up paying $80 per service and I don’t appreciate only getting a 40 minute service after paying $80. I’m upset that inspite of bringing it up so many times, the staff have not been adequately informed to not make this mistake with any of the customers.

the therapist was fine. However Kumba is my preferred therapist and is excellent.

I would like to have other types of devices available. Laser facials. Hydra facials. The services that are provided are very nice but would like to experience something new.

I was satisfied with everything- I don't know the interpretation of Highly satisfied. Sorry. Illl be back for Kaitlin

Would be nice to have a transition space after the massage. hot stones could have been used more or more things to warm me when on the table.

The location I go to has issues retaining good therapists, so I only rated them “satisfied” and not highly. This is a reflection of the management and Not the therapist.

Although it is not a policy that customers must wear masks during massages, Rochelle told me I had to wear one when facing up. I had not been aware of or informed of this prior to going into the treatment room for my massage. The mask made it more difficult for me to breathe while in certain positions, such as my head to the side, which detracted from my relaxation. I will not book an appointment with Rochelle again. Hand and Stone should alert customers of certain therapists requiring masks when the massage is booked.