Hand and Stone

After multiple attempts to book online I called. No answer. Called back and was told the website is “glitchy”. Was told I’d receive paperwork but that was also glitchy and to come early If I wasn’t sent it. Noon appt, wasn’t called back until 12:05. Massage didn’t start until 12:15. And my 90 minute massage was over by 1:25. That’s not even the 80 minutes it’s intended to be with changing times.

I was perfectly satisfied with my massage and massage therapist. She really helped with my tense back. I wish she would have worked more on my neck or tension in my legs. But no complaints. She was perfect

Did not have the best interaction with the therapist.

Very professional

Already noted in my comments.

I thought the massage was just okay, I should have asked for more pressure but it was fine just nothing great.

Not enough massage therapist that works. Which means not enough appointment slots available.

Not a lot of therapists available and time options

The product I felt was a little over price

When booking my appointments I had been told that my loyalty points could be used for add on services. I specifically asked about the CBD lotion and was told they could be used for that. When I came in for my next appointment I clarified again that I wanted the CBD lotion and wanted to use loyalty points for it. Again I was told they could be used. After my massage when checking out I was informed they COULD NOT be used for this expensive add on service ($30 where others are $10). This sort of thing is illegal. While the receptionist comped the service I am angry. I have been coming to Hand and Stone for years and never used ANY loyalty points. I have over 8000. Why can't I use them for CBD?