Hand and Stone

As mentioned earlier in survey. Kumba, however, was excellent.

Good facial, however was disappointed that she did not massage my shoulders or arms which is usually part of the service

I wanted the neck massage for a bit longer since the facials are expensive. The face massage needs to be longer too

Looks like not enough massage therapist available in this location. Due to lack of therapists, it’s hard to get appointments at my convenient times

I quit my membership due to the fact that every appointment had to be cancelled because the therapist couldn’t make it. This appointment was also a reschedule. My next appointment also has to be rescheduled because the therapist was unavailable.

Receptionist was rude and not accommodating, noone explained add-ons or options,advertised a 60 min massage but was only 50 min and started late

I've had some great spa experiences and some so-so ones as well. Hand & Stone has the potential to be a great experience for me, but the reception area upon entry and when checking out is a little too "commercial" for me. The membership and product add-on sales don't appeal to me. I like to walk in and feel like I've been transported to paradise and the hustle and bustle outside is far away. The mode of operations before and after a service at Hand & Stone never allows me to forget that I've walked into a subscription based business. For me, that is the main difference between Satisied and Highly satisfied. Services are always great, and everything always feels clean.

The masseuse was friendly and pleasant. I feel she was new or had less experience. I'm sure she will improve in time with more experience.

My regular person wasn’t available as she is working less hours. Her substitute was also very good and will see him again.

The massage therapist did not ask me about my problem areas. She did not massage my scalp. Very odd for a full body massage. You should always ask what area the customer would like you to focus on.