Hand and Stone

I've been to a few different hand and stone locations. This was my first time at the north brunswick location. In past experiences the massage and facial rooms seemed more highly equipped. I can't put my finger on it though. However, I was NOT disappointed. Jeff did an amazing job with my massage. The rooms just seemed a little different.

It is very difficult to find a good therapist that is convenient with my schedule

I was asked to sign up for membership. But I was given no information about it when I left- no proof of the membership or a booklet...

A little too much pressure on the neck. My neck feels sore.

I wasn’t highly satisfied because I do still feel some pain on my shoulders. When the person who did my massage asked me if I wanted to use an oil, I didn’t know at the time I needed to pay for it. I thought it was already paid for.

The room was too hot.

More explanation to when receiving add ons. Add ons seemed to just go into the actual massage? So if I didn't have add ons would my massage still be 50 minutes? It was 50 minutes with my add ons still.

For a regular massage, she did good but I mentioned on survey and told therapist of problem areas, mainly my waist. She did not work on those areas. Still in pain.

My therapist skipped my hands and I was wondering if it was due to Covid or because I asked her to spend more time on my upper right arm and feet.

Unfortunately it was very loud at times with conversation next door (I believe it is a hair salon) it was very disruptive. Definitely hear more than I should while trying to have a spa experience. Disappointed in that! Katia was amazing and is the reason I would go back, but the rooms are loud.