Hand and Stone

I've had some great spa experiences and some so-so ones as well. Hand & Stone has the potential to be a great experience for me, but the reception area upon entry and when checking out is a little too "commercial" for me. The membership and product add-on sales don't appeal to me. I like to walk in and feel like I've been transported to paradise and the hustle and bustle outside is far away. The mode of operations before and after a service at Hand & Stone never allows me to forget that I've walked into a subscription based business. For me, that is the main difference between Satisied and Highly satisfied. Services are always great, and everything always feels clean.

The masseuse was friendly and pleasant. I feel she was new or had less experience. I'm sure she will improve in time with more experience.

My regular person wasn’t available as she is working less hours. Her substitute was also very good and will see him again.

The massage therapist did not ask me about my problem areas. She did not massage my scalp. Very odd for a full body massage. You should always ask what area the customer would like you to focus on.

I've been to a few different hand and stone locations. This was my first time at the north brunswick location. In past experiences the massage and facial rooms seemed more highly equipped. I can't put my finger on it though. However, I was NOT disappointed. Jeff did an amazing job with my massage. The rooms just seemed a little different.

It is very difficult to find a good therapist that is convenient with my schedule

I was asked to sign up for membership. But I was given no information about it when I left- no proof of the membership or a booklet...

A little too much pressure on the neck. My neck feels sore.

I wasn’t highly satisfied because I do still feel some pain on my shoulders. When the person who did my massage asked me if I wanted to use an oil, I didn’t know at the time I needed to pay for it. I thought it was already paid for.

The room was too hot.