Hand and Stone

I brought a book during black Friday sale and paid in full and the receptionist still tried to charge me again during my services. A supervisor came out and told her she rung me up wrong. They stated they canceled and refunded my overcharge. So it was resolved

Experience was great. I just do not like it when they try to add on to the service or try to sell me products.

I know in the past, when I’ve booked a back facial, they’ve always been an hour as described in the brochure. This most recent go around the back facial was a half hour and I was very confused as to why it changed and the fact that it wasn’t told to me. When I asked the receptionist, who even commented that it seemed like I had just come in and now I’m leaving, how long the back facial is because it seemed shortened, she said the back facial is a half hour. This is very confusing, since the brochure says that the back facial is one of the “exceptional one hour facials”. It doesn’t make sense to be charging $89.95 for a half hour treatment, especially when I’ve gone in the past and it was an hour. It would be great to get some clarity on that since it’s either changed and I wasn’t notified or it’s currently being falsely advertised as an hour treatment.

My facial was great; however, while she was massaging my scalp it gave me the biggest headache. It wasn't until after the entire facial was over that the pain I was in went away. Very uncomfortable and wish she stopped doing it.

I was satisfied with the service.

Always room for improvement...

The therapist was not friendly, or introduce herself to establish a repore.

I was highly satisfied.

All the staff are professional, knowledgeable and friendly; there was no problem with the human side of the service. The decor was neutral and I felt more could have been done with it to improve the peacefulness of the service, but it's not an overwhelmingly important quibble.

I was charged during the covid shut down. Every time I get a facial, it feels too “sales” like”