Hand and Stone

There isn’t a specific reason. Lisa was wonderful. It was just my first massage there. It takes time for you to get used to the therapist and them to get used to your body so you can progress through the massage easier. I wasn’t told on the phone when I set my appointment that there was an upcharge for deep tissue so that threw me off, but it wasn’t a big deal. I just would’ve liked to know beforehand. I still enjoyed my massage and that’s all that matters. It was much better than the horrendous experience I had at Massage Envy.

Price was misquoted

I love Hand and Stone, I just didn't really see any improvement in my pore sizes and they still seemed really dark and black (which may be my skin, and not an issue from the procedure).

Esthetician was running late.... which cut into my time for the facial because I had a massage appointment right afterwards. I was late for the massage appt - and that was cut short because the spa was closing.

I liked the Esthetician, she was very nice but would not go back to her. she took a long time and I asked about an issue a couple times. I would go back to this location but to another person.

Product recommended were not available. The wait time sometime was very long.

I asked for my neck to be worked on because it was bothering me to the point of migraine, and while the massage felt great overall I would have preferred my les didn’t get touched and my neck actually got worked on. It’s been a day and I’m in pain again

The massage room ambiance was not as relaxing as other Hand and Stone locations. The couples massage did not have the tables near each other they were lined up. I had a different expectation for the experience.

The experience was awesome. But the message oil severely brook me out....my information sheet was filled out following my visit not prior to the visit...my appointment was at 130pm. By 430 I was severely swollen over 95%of my body and very itchy...was up all night

Very expensive