Hand and Stone

Poor Quality linens. Temperature was too warm Online prescreen way too complicated requiring download/upload/email. It should be similar to this survey

1) The marker was way too thick to accurately fill in the laminated pre-screener sheet. 2) The massage room was silent for most of the session - music started about 30 mins in. 3) Quality of bed linen was a little old (pilly and scratchy)

I did like the person I booked in and found it helped my bad side however when I woke up this morning, I ended up with a server kink in my neck on the otherside. Not sure if this is directly linked but now I'm in more pain then I was before.

Really the biggest issue is that the building felt overly warm. When you have to wear a mask inside for the entire duration of the massage - one where I was breathing quite deeply due to the deep tissue massage I had - it became difficult to fully relax when I felt I was overheating due to the mask. I am absolutely fine with wearing the mask, I understand it is to prevent everyone and appreciate the risks massage therapists take when working on different people in enclosed environments, but please increase the AC to accommodate!

The service and staff were excellent. The room + bed were very bare and I was very cold during the service. I would encourage the use of more sheets on the bed so that that customers don’t freeze. The mask in and during the appointment was extremely uncomfortable to wear. In the hospital, we don’t put masks on patients. We wear masks to prevent transmission from us to patients or patients to us. I would suggest scrapping that policy. It’s anything but relaxing and quite uncomfortable.

I was early and for some reason I was charged extra without my approval. My massage was on time but I was charged extra

Very easy to book appointment. Liked that you have the monthly plan to make massages more affordable. Always get a good massage :)

Polite friendly service that was what I needed for my health and wellness and stayed within budget

Parking was difficult. Seating in the waiting area was not comfortable. The massage room was a little cold for my preference

Sorry I had meant to choose highly satisfied but don’t see a back button. Massage was great. It was my first prenatal massage so I’m just not use to the position of laying on my side. So found it hard to relax. But that’s not the massage therapist fault but something need to get use to with repeat visits. Only thing I could suggest. I heard some spas have a special table for pregnant clients to lay on tummy. I guess there must be some dip or hole for tummy? That would be awesome if there was such a thing then I can lay on tummy like a usual massage.