Hand and Stone

I have only ever seen the male therapist Alexi at this location. I specifically book all of my appts with him. When I arrived for this massage, I saw Alexi in the hallway and he told me I wasn't scheduled with him today, but instead was scheduled with "Alexis." Their names are similar, but I always book the same therapist. I'm guessing the receptionist accidentally put me on the wrong schedule when I made the appt, which is highly possible since their names are so similar. I also added a foot scrub to my massage. My therapist, Alexis, was a lovely lady and did a "nice" job, but she is a 110 lb very mature woman. I prefer high pressure and she just isn't that strong. I felt bad because it wasn't her fault. After the massage, I explained the error to the receptionist at check out. I would have expected her to provide some accommodation for the error like at least not charging me for the foot scrub add on($15), but no such courtesy was offered. It was a very disappointing experience. I like the spa overall and I just wish they would have done something for me in this case because it was clearly a scheduling error on their part.

I believe it was the manager, but she is just not a friendly person. She has a very harden personality and I would rather not talk to her.

The therapist I worked with her name was Renee was wonderful. She was very friendly and she paid attention to the areas I asked her to focus on.

The appointment was booked over a month ago. I called a couple of times and got a voicemail to leave a message. I wanted an earlier appointment but was told fully booked. After checking in, the two receptionists were having a pretty loud personal conversation while another customer and myself were in the waiting area. I didn't think it was very professional.

I’ve never had a facial that didn’t include a shoulder massage. I did not have one this visit, and I was disappointed. I had a mask on for about 10 minutes, so we sat there chatting, but no massage

Wanted to use my $5 for product but was told I could only use it to upgrade services

I wish my aesthetician had taken longer on my add on service of feet. Other than that it was good.

The only problem is the difficulty it is to find appointments, however I understand and appreciate that there is a staff shortage and they are working to remedy this. The therapists they do have are wonderful.

The service was good but I was looking for more information on how to better take care of my face.

It’s nearly impossible to book an appointment and the receptionists are selectively friendly to guests. It doesn’t create an inviting atmosphere.