Hand and Stone

Every time I come to this location, my massage isnt 100% satisfying due to different reasons. I felt this passed time I could not fully relax bc my therapist was talking too much (she was very nice though)

There is always an issue with getting a therapist’s schedule or having them booked when I want to make an appointment and it is getting increasingly difficult. The receptionist on Saturday didn’t listen to my availability well, and while I love my aesthetician being able to book her and a masseuse at the same day was ruled out. I had to wait for over 6 weeks to get that last appointment and this is problematic when I can get massages elsewhere and on my schedule with walk-in options.

Massage time was not more than 40 min for 60 min appointment. I was in massage room on table waiting for a long time before he came in. Massage was okay but not relaxing.

When you have a membership , I feel you should’ve able to schedule an appt within at least 3 wets nit a month later . Ridiculous

Overall demand for massages has not allowed me to book within a months time. Increase in price may affect whether or not I continue using these services.

There was no problems.Staff always friendly and place clean. Only complaint is that it is a little hard booking appointments right now.

There is always room to improve

I was more sore the day after my massage than I was before the massage. Otherwise everything was good

The massage therapist was not very engaging. I was late for the appointment and I acknowledge that as being my own fault. However, the Massage Therapist reminded me that areas would have to be skipped because I was late. Perhaps it could have been worded differently?

Booking availability of 4-6 weeks out is unacceptable