Hand and Stone

Booking appointments nothing is ever available when I need

I was satisfied with my massage and would like to go back for a deep tissue massage. I know they are short staffed but I wish I could’ve scheduled my appt with my husband at the same time to be more convenient for our date night but they did their best!

Bc nothing is perfect! But I was satisfied with this visit and the massage.

The experience was fine; I would not rate it the same as a spa in that it does not have the feeling of complete relaxation and a "spa like" experience.

After booking my appointment, by my count, I received 2 e-mails, 2 phone calls and 4 text messages remining me of my appointment. Do you think I am a moron? I made an appointment; I will be there. If I do not show...then bill me. Your version of "customer service" is over-board and over-zealous. HIGHLY intrusive.

The reception area can get very loud very quickly, even when there aren't new clients coming in, it takes away from the ambiance.

The receptionists were not wearing masks while there is a surge in covid cases in Montgomery county. It would be good if they wore masks like other employees.

wish I was told more about what they had to offer me now I know before leaving there after my massage 👍

Reception was very friendly. Therapist was skilled and the massage was great. The collective lack of mask wearing made me really uncomfortable. I wore one during my visit And noticed that several other clients did as well, and just feel that in a healing environment where folks come to relax or address medical issues, one should be worn by the staff too.

I love the experience and the treatment. The only downside was that afterwards my skin still felt dry and tight. It didn’t make me feel refreshed a d hydrated like I was hoping. I wish I would have been given a thicker moisturizer and lip balm like I as in the past to make me feel glowing and hydrated. Overall still loved the experience and was relaxing just certain things I wish would have happened.