Hand and Stone

It’s hard to get an appointment -

It’s always so hard to get an appointment. It would seem that I need to book almost 2 months out.

Asked for a certain area to be focused on and felt that this area was not the focus. Overall good massage just not what was askedz

I was very satisfied with my service. I really didn’t have any other experience to compare it to. There is nothing negative I have to say. It was a good experience. My face still feels soft a day later.

It was very dark to see me in the mirror. When I arrived to my meeting my colleagues thought I was intoxicated for the redness of my face.

There was a great emphasis put on seeming to rush through the appointment. There were no essential oils used. The massage did not feel soothing and relaxing

The massage therapists and the estheticians are all very good. The telephone interactions leave a lot to be desired. When you call and specify a specific person for your service and then get there to find out it is someone else, it is irritating. Also, using text is fine but you send a text to cancel a service, but with no option to reschedule it makes it frustrating. I have to remember call back to reschedule when it was you who canceled. Also, if I call requesting a specific provider, stop trying to schedule me with other people.

Member appreciation week receptionist was not knowledgeable about facial upgrades

Recommend purchasing new towel wraps and training the receptionist on scheduling.

I was highly satisfied