Hand and Stone

Hard to get in and you have to book months in advance. It seems like the quality has gone down but the price has gone up.

My facial was amazing! One of the best I've had. The only concern is the cleanliness of the bathroom.

It was very tough to book an appointment for my friend and I. Huge facility but few appointments. My facial was 45 minutes my friend’s facial was over an hour. Didn’t get a lot of info on anti aging which was my purpose.

Therapist was very good in terms of technique but flat personally. Started a few minutes late and ended early.

For my past 3 visits, I've noticed the sheets on the beds smelled like rancid massage oil. Either they don't wash after every use, or the detergent is not effective. Also, the availability of massage appointments is not good. I know they are having a shortage of therapists, but I'm disappointed. I have been trying to use up the packages I had accumulated during the pandemic so that I can cancel my membership. I no longer have time to use the monthly package and I'd rather go to a private therapist who can fit my schedule and massage needs.

You have to book very far out for massages. I think they need more staff

I have high expectations. I rarely rate exceptional service unless I am highly impressed. Everything was good. No complaints. Wish it wasn’t so expensive.

A hot towel was never used during my appointment. Far too little oil used during the massage, head, face, ears and shoulders were not touched.

The therapists I like are booked many months in advance so I have to choose others I wouldn’t choose in order to get my monthly massage. Therefore, I am paying for a service I’m not fully happy with and will most likely terminate my membership. I have been a member since 2010

I was expecting a little more friendliness from the therapist, and the addition of some essential oils to increase relaxation with the experience. I also did not ask for the right amount of pressure, and have experienced muscle pain after leaving.