Hand and Stone

The only issue I had was the amount of information you needed for just a facial. Other than that everything was absolutely fabulous, especially the friendly staff

I was very satisfied with my service my two technicians were very polite and courteous I came to relax while getting my services and I was thank you

I had car troubles which allowed my gps to let me know I would be exactly 5 mins late. I called 25 mins before my appointment to let them know and I left a message. I later ran across a train stop which led me to be a total of 10mins late for my appointment. Once I got there I apologized a few time to no response from the receptionists. They just seemed annoyed. My therapist was very kind and sweet and the massage was wonderful. As I was checking out , my husband told me he was informed I would get special offers for him signing up for the membership, I asked about it and they did not know what I was talking about which wasn’t the biggest deal but I am inquiring how I go about getting those offers. Thank you.

The same question being asked over and over again. I’m not referring to the COVID questions.

Masks are still required. That instantly put me in a bad mood. Policy doesn’t make sense. Leave me alone! I just want to relax. If you’re scared, close the spa. I’ll find another place to go. My therapist did not offer a hot towel to wipe off oil. Had to put close on with oil still in my skin. After nearly three years, I have a new therapist but I still had to explain my issues. Write it down! Take notes. Document it. Gets tedious and annoying to explain multiple times to multiple therapists.

I would prefer to see openings that are day-of. When it's been a stressful week, I would be more inclined to pay for a massage that delivers more immediate gratification, instead of waiting several days until the next opening. Price is my main inhibitor to getting massages more often.

Too hard booking appointments. I shouldn’t have to wait as long as I did to get appointments. Need to hire more therapists.

I wish I didn’t have to wear a mask since I am vaccinated. It is difficult to relax with a mask on. Besides that the massage was great!

Upon entering, i was asked to put a mask on. The covid form i just filled out online said local laws do not require masks to be worn so i was confused as DE does not require a mask per customer if vaccinated. There is another option that asks me if i want my therapist to wear a mask or not in your pre services form. Greeter wasn't very friendly.

I filled out 3 forms before coming to the appointment and was given another form to fill out when I arrived that was not included with the other forms. It was a long form that cut in to my facial time. I also was asked at multiple times by email and also by text to confirm my appointment--overkill!