Hand and Stone

The assistant manager I spoke with was very inviting. She is awesome and a great sales person, she convinced me to stay and use one of my packages for a facial when I originally planned on only getting a massage. No one at the other locations I’ve been to in the past has made the effort to do that for me in the past.

The therapist, Ying, is wonderful. She spends a lot of time on the trigger areas of my neck and back. I cannot tell you how much she has helped my problem. The reception staff are always warm and welcoming.

I was seen on time. The esthetician catered to my needs and wants and did not push me to do or buy more than my expectations. The front desk person was new to her position and needed assistance, but she was disclosing and friendly and her manager was nearby to assist. To me that is a sign of a healthy establishment.

The reception ladies were very friendly, facilities were clean and I enjoyed my facial. I most appreciated the honesty, knowledge and professionalism of the esthetician.

The front staff was welcoming and even offered me a heated neck wrap which felt great. Tristan, my therapist, did a great job working out my extremely tight shoulders and I felt great when he was done. I went ahead and scheduled a two week follow up massage.

Friendly, good services. Good value for money. Great therapists that did a good job.

My only comment is the response time if you send a request online. It is much faster to call.

Ying is amazing. Best! Facility is spotless and very nice. Love H&S!

Esmeralda is one of the best massage therapists I have found. She knows my body and listens to where I need extra help. She has been a big reason the sciatica I have had for the last three months has improved. The over all ambiance of the place is welcoming and professional I have recommended Hand and Stone to many people.

Charisa Beebe is my esthetician at Memorial H&S. She has been incredibly helpful in accessing my skin and finding the right products and treatments for me. She is very warm and respectful. I would definitely recommend her to others!