Hand and Stone

Hated the attempts to upsell me !

Everyone was very nice and helpful, experience was relaxing. I was satisfied, not sure why it's asking me to justify why I'm not highly satisfied?

When the facial it’s told me what she was going to do I said yes, but then she off handedly said that all the recommended services cost more. So I ended up with just a basic facial.

I don't appreciate the $10 fee if I bring someone/ a guest and they use my PAID points. If I don't want to have that face x-ray done prior to the visit; I should not be pushed in to doing so. Most of the time I just want my regular facial and not try to be up-sold.

I was given gift certificate so that is why I visited. I would expect not to pay additional for services on gift card (facial and massage). I understand you use products for a facial but shouldn’t that be included with the package. I’ve had many facials at different places and have never had to pay extra unless it was a product such as a special acid or special serum witch was not the case here. And I wasn’t offered a water bottle at the end as customary. Everything else was great!

When booking, I verified that I would get a hot stone massage, like I usually get. I show up for my massage , make sure it’ll be a hot stone and they said “oh we don’t have you down for that, sorry”. I wasn’t really pleased with that. Only bad thing I’ve experienced though

Price for 50 min deep tissue massage bc it’s deep tissue is an additional charge and muscle relaxing ointment additional charge is high.

I booked online at 69 then was called and told it was 79 then when I went in the brochure said 69 and I was charged 79. It felt like a bait and switch. I booked for A time and then got an email that it was rescheduled

I enjoyed my massage but my facial I felt some of the product get into my eyes and mouth. I felt some of the movements when washing my face felt sloppy.

My experience here was unpleasant. I called in asking about use of a giftcard, and was told that the gift card I had was purchased at the "old rate" not the new rate it now costs, meaning I'd have to pay extra $ out of pocket. I think it's a bad practice to charge a brand new client who is trying out your services with a GC that was marked as good for one massage, add'l costs just bc you've raised rates since the date of purchase. Left a bad taste in my mouth. On top of that, both the therapist and time slot I wanted to select ended up being "unavailable" per the receptionist even though it was shown as open online. I was told to book on the phone because the online system was inaccurate. This is inefficient and inconvenient for most people nowadays. Then, after the massage was complete, I was told because I asked for more pressure during the massage, I'd gotten a deep tissue and needed to pay an additional $15 for that as well. It felt like Hand and Stone was nickel-and-diming me at every corner. Likely will not return for this reason.