Hand and Stone

Did not get to massage room until 7 minutes after appointment time. He did go a little longer at end.

I had to come back later in day for appointment due to my provider not being there on time. Otherwise would have been highly satisfied

Your towels are way too hot

Prices getting too high for services, availability of quality massage therapists

Esthetician who provided my facial was new. I had not seen her before. The first application she placed on my face was cold. She also placed the bolster in place before I laid on the table making it difficult to get in.

Receptionist asked my name twice, seemed to take a little while to find my appt. Would have liked more pressure with massage.

Nothing in particular... just wasn't the "top of the line" experience in comparison to other massages I have had. The staff member was very friendly and accomodating though and that was appreciated.

Add-ons were not explained thoroughly which resulted in my cost being higher than I anticipated

I was satisfied with my appointment. It went very well. And I’m going back next month for another appointment.

This was my second appointment with HS. Both of them where okay, but not great. I will try another set of therapists before ending my membership.