Hand and Stone

1038 ratings
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Location

8 Second Street,
Yonkers, NY 10710

Destined2bgreat1

By Destined2bgreat1 | 4/12/2024

Did not get the same level of service I was used to with my previous masseuse. Pressure applied was too light. Did not adequately address my problem area.

Anonymous

By Anonymous | 4/5/2024

The therapist could have been more even on both sides. I would have liked a fragranced product such as eucalyptus. The therapist did not read my intake survey.

Mell

By Mell | 3/30/2024

My daughter booked the massage with hot stone add on, I did not receive the add on. Then when it came to the tip the receptionist put the 119.95 that I would’ve paid with the add on, instead of the 79.95 that I did pay making the tip higher for the therapist. I also felt pressured to leave a tip. Also, my massage was canceled and rebooked which I felt was unprofessional

Anonymous

By Anonymous | 3/27/2024

I was not dissatisfied at all with my experience.

Dee13

By Dee13 | 2/7/2024

Lifestyle program is a bit confusing, but the experience is always great

Anonymous

By Anonymous | 1/5/2024

I enjoyed my services. My issue lies with calls going unanswered in the afternoon. I had car trouble and did not think I would make my 4pm. I called the previous day about three times and texted, to no avail. Luckily I was able to keep my appointments.

Andrea T

By Andrea T | 1/2/2024

The add on for extra services raised the basic package cost, which in the future I am now aware of when scheduling my next appointment

Anonymous

By Anonymous | 12/8/2023

Wish the waiting area was “warmer “ and more cozy, it was very commercial. Masseuse was professional but I would rate her only average in technique.

Cher

By Cher | 11/3/2023

The hot stone was not available apparently the machine to heat the stones was not working. My thought is if I have an appointment the therapist could have been prepared to know that this appointment require this service. He didn’t know that I was going to have this service so it was a little disappointing. And I was never offer a robe or slippers it was like just undress and it didn’t have a aromatherapy. Not sure if he was new but those were something’s for me that I would have like for my first visit.

ZA

By ZA | 11/2/2023

The front desk staff at the Ridgehill location are pleasant and helpful. I've enjoyed the services every time I go.