Hand and Stone

Renu was in the pamphlet but not available at spa. Was not told that when I made my appointment

Therapists that I like leave.

The massage was what she wanted to do not what I was interested in. Pressure was not there, she elicited no feedback, was only interested in her ideas not mine Facial service was great. She did a nice job although was late in starting my appointment

Too talkative of a therapist

I like Samee's massages very much but I find it difficult to make appointments because she is only there two times a month! So I've gone to making appointments two months ahead. Sammee had to cancel last Wednesday but Alex was very good at finding me another masseuse. Jeannie was very friendly and did a good massage ; she hit new tight areas on my body but some of her strokes were a little too deep so told her that I had some pains when I left but they disappeared in short order. She said that she would try to go a touch less deep next time. I told her that I would ask for her next time if I have trouble getting to see Sammee again. My principal ambience comment is the music. I commented a few years ago that I did not like the constant repeating, minute after minute , month after month, melody that you used at that time. This time you were playing electronic, looping (i.e. repeating) themes with no melody line! Is it possible to pipe in Pandora or use relaxing CD of REAL music (not repetitive NOISE) or are you forced to use what the corporate office supplies. My other masseuse uses yoga or native American quiet relaxing music, etc. I found the music bothersome!

I had asked for lavender aromatherapy add-on, and it was not done, but I was also not charged for it. When I initially called to book an appointment there were no appointments available when I could make it, for a couple of weeks. I was told I would be called back that afternoon and I had to call back myself the next day.

The massage was good, but I could have used slightly less conversation from the therapist and slightly more focus on my problem muscles.

The one down side was the time it took the therapist to return to the room. I was waiting for about 5 mins on the table before she returned. When you're getting a 60 min massage you want to take full advantage of it.

I have only been there a few times with different therapist so it’s hard to feel highly satisfied. I was satisfied with the massage each time.

no reason at all. just a comment