Hand and Stone

The front desk staff isn’t nearly as friendly as they used to be. I liked having the option to freeze for up to 6 months and now apparently that’s not the case, but whoever checked me out didn’t know the details. If major membership changes like this occurred, I would’ve expected to have been notified with the details. If Joe wasn’t still there, I would cancel today. For now he is what is making me want to keep my membership. $79 is pretty steep especially considering it went from $50 to $60 not too long ago.

I was given a collagen upgrade that I was unaware was going to cost $20. Did not have easy on the eyes in stock. Asked esthetician for a recommendation for a night moisturizer. She suggested apple a day which I purchased not realizing that it was not a moisturizer. I returned it unopened today.

My massage was fantastic and Emily was very friendly and knowledgeable. The only issue was that my appointment was scheduled for 3pm, which I confirmed via text and email, and then I received a call at 1:30 that I was part of a double booking and needed to reschedule. It ended up working out that I was able to get in at 2:15.

I feel neutral about the environment. It’s Minimal which isn’t visually attractive to me. There was no specific problem

Schedule appt with specific person, when arrived informed manager switched person to Someone else

I did wait a little longer than expected to be seen. The massage could have had a little more pressure (I did mark firm).

My appointment was changed and the massage therapist changed the day of the appointment. I didn’t like the amount of lotion used and the music with birds was annoying. Wasn’t the best experience

The massage was kind of painful in the neck and I am sore the next day. I wanted more of a relaxing massage and asked for light to medium pressure

I was a 1st time client, and thought the 1st facial was at a reduced price, but it was more than I anticipated - although I did have a gift card which covered the cost, I was still just a bit surprised. I was not aware until I got home and told my son I used the whole amount on the gift card. He was the one who said he thought i would have some left over.

Facility was ok Lobby staff not welcoming