Hand and Stone

For my daughter's appt I booked an eyebrow wax addon but was told when I arrived that the person doesn't do waxing. I had to bring her back the next day

I add the peppermint scalp message and I felt the cost $15 was not worth it at all, Plus I was told it was $10 by the therapist and when I stated that to the receptionist I was just told NO it's $15. Also I asked to have my membership taken off hold when I checked in I had to give a new cc, when I got out it wasn't done she even asked me and then said you can save next month or come in twice. But she never did anything. The receptionist's have changed since I started and I feel that the team they have now are more sales people. Do not get me wrong I was just a bit taken off guard of the cost and would NOT have said yes if I knew it was $15. I feel the service wasn't even worth $10 it was about a 2 minute scalp message. Compared to other services I have received that was very disappointing.

Post massage bruising/tenderness. Not therapist’s fault since I waited too long to suggest that the pressure was too intense

The waiting area prior to your treatment should be secluded. It is too busy as it is currently laid out. Therapist was very cordial. However, it appeared that she was relatively new and seemed to concentrate on one area at the expense of others.

The receptionist was clearly very new and unable to set up my next appointment in a timely manner. I don’t think she was prepared to be using the computer by herself yet and needed to be accompanied by someone with more experience. She was, however, very nice and apologetic about it.

Was not happy with the ease of canceling my membership.

The website was not working and I was unable to book online, which was challenging given I wanted an early next day appointment.

It is frustrating that when I call for appointments the times that I want are never available.

Just getting used to a new massage therapist so not as comfortable yet as I was with the previous one. No real problems and I enjoy his pressure. The first time I had him, he did a deeper massage and I was sore but he adjusted after that and it has been fine.

Therapist failed to complete the same routine on the left side of my arm as she did on the right side (skipped massaging my hand on one side). I added on a peppermint scalp massage under the assumption that it would be in addition to the 50 minute massage not included in those 50 minutes. Felt like I didn’t get the full 50 minutes for the massage alone.