Hand and Stone

My gift card did not fully cover the service it said it would.

uncomfortable with policy that client doesn't have the right to know if the therapist has been vaccinated. I get personal rites but how about clients?

The process is way too bureaucratic. Your lawyers can cost you customer's. I don’t want to fill out any personal health info or COVID information etc. I want to set an appointment show up and receive service without talking to anybody in reception area. I don’t want to fill out papers online. I would rather have this process less formal. I realize the lawyers and risk management people mandate this stuff and I have had enough of it. Unnecessary to wear mask which causes communication difficult.

Receptionist was really pushy about a membership after the massage and it ruined the relaxed feeling.

The choice of Decor being that of a paddle I found inappropriate for such a vulnerable and intimate yet professional setting when trying to create a feeling of comfort and safety. I understand it was meant to be nautical but there would be other options that would be better to create that atmosphere.

I loved my facial with Se'Rita. She was very knowledgeable and likable. The lady that checked me out was not super friendly and she made a face when I told her I'd like a six-week appointment. She said "Why six weeks?" and when I explained why, I felt like I was getting Se'Rita in trouble. As a customer, I shouldn't be able to tell that anything is going on behind the scenes. I really like Se'Rita and I'd like to book with her again.

The bed was not warm enough. The person used oil and I did not expect that, I expected lotion or something .the computer was having issues when checking out.

I did not care for the 'hard sell' at checkout. If I politely tell a person that I am not interested in joining the monthly program, that means the conversation should stop not continue to tell me about the benefits.

esthetician is great and the front desk is friendly

I had purchased a Hot Stone Massage and Aromatherapy which I receive neither