Hand and Stone

I was not happy about price. why you need membership ??

The reception staff is friendly enough, but they seem sort of "fake" friendly. Not bad, just not terribly sincere. One thing that I am really upset about is that for financial reasons, I had to suspend my membership this past April. I had already paid for the April massage, but never received it. There were personal issues that kept me from coming in over the summer until this past week. When I came back this past week, I was told that the April massage THAT I HAD PAID FOR had expired. That is nonsense. When I suspended my membership I was clear with the staff that there were financial and personal reasons that I had to stop coming. It's lousy customer service to tell a former member that a service they paid for expired a mere 3 months after its date. I get that this is company policy, and it's a horrible policy.

I love hand and stone. I would be more likely to get facials more if there prices were not so high. I don't like how the facial had all these add on costs for "specialty treatments". If I had not paid extra than my issues would not have been addressed at all. I was not aware at booking that I had to pay extra for stuff, until I was already on the table. I feel like it would be easier just to increase the price to include any one treatment and than there are no surprise fees for the client. Everyone should have a treatment that is right for them.

Cassie and John were very attentive to my and wife’s needs. It was a very relaxing experience for both of us. I do question why the monthly fee went up $10.

My facial was excellent but the massage was just ok. the massage did not focus on my areas of request (upper back) and ended 8 minutes earlier. 42 minutes total.

I was highly satisfied with my experience. I didn't select "highly satisfied" for every question because some things I just don't care about, Like the ambiance of the room.

I originally tried booking an appointment early in the month which I wasn’t able to do. There always seems to be an issue when I check out so I never know what I’m being charged, as a member. I wasn’t offered to book again. I also was not greeted when I walked in the door.

Wanted to use my gift card for my daughter but the appointment was set up worng? And I had requested that. It took a while but they We’re able to correct it. Also her massage was not the full 50mins? :-( it was shorted my 10mins? And had to wait for mine to be completed . She also said the massage was just ok. However was was Great, And so was my therapist ! :-). More than likely she would not return which disappointing to me .

Everything was good, but i noticed some of hair left over in the bikini are after my Brazilian wax. I had to tweeze myself which was painful. But I’d definitely return.

I booked a female therapist and was surprised by a male therapist when I arrived. This was not explained in advance or by the receptionist at the time of check in. The therapist did a great job but was not my preference.