Hand and Stone

1842 ratings
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Location

4091 Mallory Lane Suite 124,
Franklin, TN 37067

Jennifer J.

By Jennifer J. | 10/20/2021

I signed up for a membership because the Brentwood location is close to my house. They rarely, if ever, have any appointments for a massage, and the receptionist claims they're having a staffing issue. I could probably believe that if every other massage studio in this area was experiencing the same problem, but they're not. I've paid out of pocket to go other places and I never have a problem. I tried to transfer some of my massages to my step-daughter who lives in another state, thinking maybe she could at least enjoy my membership. Staff in Brentwood said they only allow three transfers a year now, which is bizarre because I transferred at least five to other people last year as Christmas gifts. All in all, this is a waste of money, and I'm trying to spend down my account ASAP so I can cancel.

Anonymous

By Anonymous | 10/20/2021

Massage was very relaxing. Brandelle never disappoints. Good atmosphere.

Anonymous

By Anonymous | 10/19/2021

Loved KARYN, she was awesome. It does seem difficult to get an appointment however with anyone

Anonymous

By Anonymous | 10/15/2021

All staff were friendly and efficient. Renee, my aesthetician, is a true expert in her field. In all my years of receiving facials, she is the best. She is also friendly and makes me feel comfortable and relaxed.

Janie

By Janie | 10/14/2021

Therapist was very good and definitely exceptional!

dd

By dd | 10/13/2021

my massage was amazing! I pre-booked my next 4, love you guys andd keep coming back

Brentwood Runner

By Brentwood Runner | 10/12/2021

Both of the massage therapists I have had in the past month (Lauren @ Brentwood and Eric @ Franklin) were amazing! They were knowledgeable about the issues I have because of distance running and worked specifically to help in those areas. They are comparable to a therapist I had who was recommended by my local running store. I felt at ease, listened to (super important) and can't wait until I see either of them again. The only issue is how far out I have to schedule!

Bobby

By Bobby | 10/9/2021

Great staff and therapist. Very welcoming location.

Mia F.

By Mia F. | 10/9/2021

It was my son's first massage. Bill helped him feel comfortable and echoed my encouragement for my son to speak his needs. It was a wonderful first experience.

Julie H.

By Julie H. | 10/9/2021

My massage therapist is a professional and cares about helping to relieve the aches and pains associated with my knots, tightness, and stress. I also appreciate the friendly front desk staff.