Hand and Stone

I am very satisfied and will continue my membership. I am hopeful that I can try several therapists and build a relationship with one which will ensure effective treatment.

I am there to relax and not talk and it seems like everyone I get there except 2 times ago talks almost the whole time. Plus beginning part of massage was kind of weird.

The therapist chatted the entire time. I really like to zone out and relax, but couldn't due to the constant talking. I told her I wanted to focus on my lower back and she spent about 75% of the time on my shoulders. I had to tell her twice that she was hurting me with too much pressure. :(

It seemed a bit costly for what I got, but this could be the going rate so just didn't want to click "highly satisfied".

Did not get the full time promised Feet and legs did not get much attention Arms and shoulders did not get much attention.

My facial appointment did not start on time. I waited for at least 20 minutes after my scheduled time.

with COVID, I have a ton of credits. But not ready to do facial yet, given close interaction and space. Just massages for now, so not sure i am really getting the value. Also, I booked a 90 minute massage, and when I made the reservation told them to use 1.5 credits. However, when time to pay, she charged me for the extra half hour.

Multiple employees were either not wearing a mask or had it below their nose

It feels like the rules are always changing - one week I can use points for product and another week I can't but for services. Why don't I get updates about services? It would be nice to get member discounts - feel like I'm paying more than the value.

I was not asked to wear a mask upon entering, during check in, or anytime else until I checked out. I have an exemption from a physician and your business was not honoring the exemption. I think it was unprofessional and degrading to me.