Hand and Stone

The sessions really need to start on time, and they rarely do. Mine started 8 minutes late, but finished right on time. She should have made up for those 8 minutes. Also, something needs to be done about people speaking too loudly. Some guy and the RMT in the room next to me were way too loud. It’s hard to relax when that’s going on.

I think you expect people to purchase your membership because you get heavily discounted on the service fee if you do that. Instead, I felt like I was extremely overcharged for a service simply because I wasn’t a member. It’s ridiculous. What a stupid policy.

I heard a lot of noise from the other other rooms, people talking loud. I would like it to be a bit more quiet so I could be more relaxed Thanks

When I book a massage I want to relax. While my RMT was very good, asked questions about the treatment and areas that I wanted help with, there was just a lot of talking. I am a very friendly person so I engaged in the conversation as well. The treatment was good I just wasn’t relaxed when finished

Either the room beside the laundry room should not be in use for therapy, or laundry should be done when there are no guests in it.

The room was freezing - the therapist tried very valiantly to warm it up, but the space heater in the room wasn't working either. The existence of the space heater in the room suggested they knew warmth was an issue, so it was disappointing that it didn't work. It was even more disappointing that they hadn't planned the temperature better in the first place - even if the heater did work, it would have taken a while to warm up the room, and my massage would have been over by the time it made a difference. It was a 10am appointment, so it was early in the day, but someone should have gone in and warmed up all the rooms before any paying clients had to take off their clothes for a massage in one of them! Definitely did not help me relax. Also, the music was very melancholy and dissonant - not exactly pleasant, relaxing spa sounds. It's like someone took a basic spa soundtrack and turned everything to a minor key to make it sound anxious and worried. Very off-putting.

expensive for what you get rooms small rooms noisy best therapists book up very quickly others are not great

Price went up without knowledge. Wondering if money is better spent on less frequent massages but at hotel/locale that has facilities to enjoy as well (e.g therapeutic waters, pool) The 100 dollar mark seems quite high- health spending account amount has not increased.

Latest massage was not as enjoyable as past experiences

I was very satisfied. Nothing went wrong. I was just satisfied. That is a great rating from me.