Hand and Stone

I would have liked the pressure to be a bit deeper but other than that I was very happy

Wearing a mask while getting massaged is somewhat suffocating especially when lying prone I could hardly breath Could they not have a no mask policy when the client is prone ? Or have some kind of come that fits on the circular head rest? Supine it’s not bad but prone makes for a very uncomfortable experience

The room i was in was very hot! In summer a cooler room is my preference! The therapist told me room 3 is the coolest rm and she will put that in my file!

I was not provided with a proper receipt for my benefits

I was satisfied with the service provided and the massage therapist. Not highly satisfied as it was uncomfortable wearing mask when I was face down on the massage table, however, it was out of your control.

While the massage was great and highly needed, it was a bit difficult to have a full relaxation with the mask on. At times it was hard to breath but i do understand that this is for the well being of your therapist and to protect the customers considering the current circumstances.

I love this location the staff are always friendly. I usually go to Ali and he is amazing. As lovely as my massage therapist was at this visit I would not book an appointment with her in the future.

For some reason my arms were not massaged, I was not turned over so my thighs and shoulder/ chest was not massaged. Feel like I didn’t receive a full experience

I added on a peppermint scalp massage and was told over the phone that it would be added on top of my massage (10 mins extra) I got into the massage room at 2:05 ish but when the massage was over and I checked the time it was only 2:55. I didn't get as much attention on my scalp as I wanted and during the scalp massage. While the masseuse did do scalp massage work, it included moving between my arm, neck and side of the head. So my only complaint is that I wish that she focused just on the scalp during that time.

The massage therapist passed gas during the massage and she had bad breath I have been going to this location for years and have always been satisfied I had shoulder and lower back pain on the left side and this was the first time I had a massage at this location and felt worse then going in